http://www.ripe.net/ripencc/faq/isp-customers.html#16


Why does the RIPE NCC not deal with the customers of an LIR?

The LIRs represent the RIPE NCC on a local level. They are responsible 
for the distribution and registration of Internet resources within 
their local areas. The LIRs must also ensure that policies and 
procedures are followed. ISP customers should direct any questions to 
the LIR from which they take service.